Refund policy
Return & Refund Policy
Returns
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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in the same condition that you received it
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unused and unworn
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with tags attached
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in its original packaging
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accompanied by the receipt or proof of purchase
To start a return, you can contact us at:
Email:
s23187302@gmail.com
If your return is accepted, we will send you instructions on how and where to send your package.
Returns sent without first requesting a return will not be accepted.
Return address:
[INSERT RETURN ADDRESS]
Return Shipping
Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item without proof of shipment.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is:
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defective
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damaged
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incorrect
so that we can evaluate the issue and make it right.
Contact: s23187302@gmail.com
Non-Returnable Items
Certain types of items cannot be returned, including:
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custom or personalized products
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perishable goods (such as food, flowers, or plants)
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personal care or hygiene products once opened
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hazardous materials, flammable liquids, or gases
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gift cards
If you have any questions about a specific item, please contact us.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be automatically issued to your original payment method within 10 business days.
Please remember that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Consumer Rights
This return policy does not affect any statutory consumer rights that may apply under the laws of the customer’s country or region.
Where local consumer protection laws provide additional rights or longer return periods, those rights will apply.